YITH Live Chat Premium v1.1.5 – A recent research has proved that the 70% of the users uses the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.
JUST LIKE IN PERSON
Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way. With YITH Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store: with the chat, users will have a direct contact with the salesperson, establishing a trusting relation and persuading them to come back as there will always be someone for them, ready to listen and help. This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.